Arch Healthcare - the first year
Arch Healthcare took over the contract to provide GP health services to the homeless, vulnerably housed people and traveller community in Brighton and Hove on February 1st 2017.
Since then we have tried to take the service forward with the help of partners, both local and national: Inclusion Healthcare, who recently received an ‘outstanding’ CQC status for their homeless surgery in Leicester; Sussex Community Foundation Trust's homeless nursing team; the mental health homeless team and other mental health support services in Brighton; Pavilions and Equinox provide substance misuse support to our patients; engagement workers from Justlife and St Mungo's assist our patients in the community and help them attend appointments at the surgery.
Together with Justlife and SCFT, we operate Pathway Plus, an innovative approach to managing the support given to vulnerably housed people when they are in and discharged from hospital: Dr Sargeant works part-time at the RSCH, coordinating the care and discharge for these patients and ensuring they move on successfully. Recent figures suggest we achieved a 30% drop in hospital re-admissions for our patients over previous years.
In February 2018 we held a memorial service for the vulnerably housed patients of Arch who died in the previous 12 months. The article in the Brighton Argus can be found here:
One Church memorial service
We have increased our staff and added some new services: a weekly welfare rights advice session is run by Brighton and Hove Citizen's Advice Bureau; Sandy, our alcohol liaison nurse has a weekly session here; the health trainers are trialling sessions at the surgery. We try to respond to patient requests to develop our service and hope to add as many facilities as possible in the next few years.
We are keen to be engaging with all our supporters, friends and colleagues in Brighton & Hove who are seeking to improve the health and well-being of homeless people and welcome every opportunity to work with others to build a truly excellent service which we can all be proud of.
Dr Worthley (clinical lead and director): “As a not for profit company comprised of local clinicians and professionals we are determined to deliver a service which is accessible, restorative and compassionate, and which treats the homeless women, men and families in Brighton with the utmost respect and dignity. We will work tirelessly with local services and the community to this end.”
Moving forward, our ambition is to co-locate more service teams, integrating with Housing and Adult Social Care, thereby providing healthcare as seamlessly as possible to some of the most vulnerable people in the City.
Results from the last patient survey