CQC Report – OUTSTANDING IN ALL AREAS – March 2018
On January 28th 2019 Arch Health CIC underwent its first Care Quality Commission (CQC) Inspection at our specialist homeless surgery in Morley Street, Brighton.
These inspections are an extremely demanding and rigorous process which take place at short notice. The three CQC inspectors spent a long day with our team looking at the finer detail of our systems, processes and practices as well as our patient engagement and organisational culture.
The goal of the CQC inspection is to ascertain the extent to which the surgery is:
SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED.
Each area of the inspection is rated as either: Inadequate, Requires Improvement, Good or Outstanding. The surgery is then given an overall rating.
Earlier this week we received the results of our inspection and are delighted to share them with you.
Arch Healthcare was awarded the overall rating of OUTSTANDING, also achieving OUTSTANDING in ALL FIVE areas of inspection.
We are obviously delighted with this result. The full report can be found here
Forming and launching Arch Health CIC over the last 3 years has required great dedication by all our staff and we are so pleased that their hard work has been recognised by this inspection. We are extremely proud of every member of our team for what they have created and the service which they provide day in and day out.
We are keen to note that Commissioner colleagues at Brighton & Hove CCG, NHS England and BHCC have played a crucial role in the generation of the integrated homeless healthcare model and taken significant risks in order to rethink and redesign services for Brighton & Hove. We are so grateful for this and hope to continue to work in positive partnership to create outstanding services for homeless people in the city.
Our vision at Arch is ‘to explore every opportunity to improve the health and well-being of homeless and vulnerable people’ and we believe that this rating is an important milestone in providing the best possible care to those who are so often marginalised.
We are so happy to share these results with you and we are determined to remain curious about how we can develop and improve our service in months and years to come.
We hope this can become a catalyst for the Brighton & Hove, Multi-Speciality Homeless Health Centre which we dream of establishing.
Moving forward, our ambition is to co-locate more service teams, integrating with Housing and Adult Social Care, thereby providing healthcare as seamlessly as possible to some of the most vulnerable people in the City.
Arch Health CIC Annual Report 2017-2018